Legal
Privacy Policy
How Tomlex Pty Ltd collects, uses and protects your personal information.
Tomlex Pty Ltd ("Tomlex", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what information we collect through tomlex.com.au, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly to us, and some information automatically when you visit our site.
Contact and enquiry details
We collect information you provide directly to us, and some information automatically when you visit our site.
Communication records
We collect information you provide directly to us, and some information automatically when you visit our site.
Website usage data
pages visited, time on site, device and browser type, collected automatically via analytics tools
Chatbot interactions
messages exchanged with our website chat assistant, where used
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide quotes for plant hire, sweeper services, paint supply and building materials
- Deliver services you have engaged us for, including scheduling and invoicing
- Improve our website and services based on how visitors use the site
- Send you information you have requested, such as quote follow-ups
- Comply with legal and regulatory obligations
We do not sell your personal information to third parties.
Cookies & Tracking
Our website uses cookies and similar technologies to understand how visitors use the site and to improve your experience. This may include analytics cookies (such as Google Analytics via Google Site Kit) and functional cookies required for the site to operate correctly. You can control or disable cookies through your browser settings; some site features may not function correctly if cookies are disabled. Where required, we present a cookie consent notice on your first visit.
Sharing Your Information
We may share your information with:
- Service providers who support our operations, such as our website hosting provider, form and email service providers, and analytics providers
- Professional advisers, where necessary for legal, accounting or insurance purposes
- Regulatory or law enforcement bodies, where required by law
We require any third party we share information with to keep it secure and use it only for the purposes we specify.
Data Security
We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Ask us to explain how your information has been used or disclosed
- Lodge a complaint if you believe we have mishandled your information
To exercise any of these rights, contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact Us
If you have questions about this privacy policy or how we handle your information, contact us:
- Email: admin@tomlex.com.au
- Phone: +61 477 770 077
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.